We offer a FREE contactless delivery to the following local areas:
Currently the Delivery Service is limited to all suburbs outside those listed above, and delivery to addresses in West Pennant Hills, Cherrybrook, Dural, Baulkham Hills, Epping and Beecroft, Pymble, St Ives is dependant on availability. Please check before ordering.
* delivery will be limited to the suburbs listed above. If your suburb is not listed, you may be out of area, please check I am delivering to your area before ordering.
Yes, click-and-collect contactless pickups can be arranged by appointment from Hornsby
Rainbow Balloons always recommends you order your balloons on the day they are needed so they are at their best. We use only the best quality professional decorator grade balloons available. As a standard, all our helium latex balloons are pre-treated with a non-toxic product that helps trap the helium so they will stay afloat for several days. Without this treatment latex balloons will only float 10-24hrs. Foil balloons will stay taut for a couple of days under ideal conditions. Once delivered safely, we take no responsibility for their care and do not replace or refund any damage that may occur. Air-filled creations like spiral arches, columns and centerpieces stay firm and looking good for a week or more indoors.
All cancellations must be made and acknowledged by 3pm the day PRIOR to your delivery, and you will refunded. Special orders and custom-made or personalised items that have already been made or purchased for you are not-refundable.
We take every care to ensure your balloons are delivered in good condition, and will replace or refund any damage that occurs during transit. We reserve the right to replace or substitute similar colours or designs according to availability.
Here are some tips to help you get the best out of your balloons-
*Keep them in cool indoor conditions with minimal movement and handling.
* If you have to move them to another venue keep them bagged in transit and preferably in back seat of cool car - don't leave in a hot car or boot.
*Use balloons outdoors at your own risk. Be cautious on windy days as lost helium balloons are an environmental hazard and damage power lines. *Exposure to direct sun oxidises balloons and causes them to dull and discolour (particularly chrome balloons).
*Heat from direct sun or heaters (fires, a/c) will cause them to expand and pop.
*Helium balloons are so light even a gentle breeze outdoors will cause blowing over, twisting and movement which risks contact with rough surfaces causing failure.
*Balloons are delicate and transient items - if you make the decision to allow kids to handle and play with your balloons like toys be aware this will shorten their life or float time. I recommend giving small kids single helium or air-filled balloons to play with if you want your decor balloons to last until the party!
*Provide a street address and access for door-to-door delivery. We can deliver to homes, businesses, hospitals, hospices, aged care facilities, preschools and childcares centers.
*Sorry we are not able to make deliveries to students while at school.
*For hard to find addresses or where the venue has no parking please give us extra information and instructions, eg access, opening times, loading docks etc
*Check with the event staff before ordering confetti balloons, some venues don't allow.
We offer safe, contactless deliver to homes isolating with Covid. We will deliver the balloons to the delivery location after arranging for someone to be waiting inside the address to take receipt and take indoors immediately after we leave. Thus minimising any contact. Please provide a contact number at the delivery address in case the address is not clear or if there is access required, to enable this coordination. We will advise recipient of our ETA just prior to delivery so they are expecting us and we know they are home.
We deliver 7 days a week, Monday to Sunday. Our delivery window can vary, but during the week is usually between 10-12pm, on weekends timeslots may be limited and it may be earlier. Deliveries for early next day surprises can be requested and will be between 4-6pm the day before they are needed. Contactless pickup can be arranged from Hornsby.
You will be contacted the day before or the day of the delivery with an ETA.
If there is no-one at home or answering the phone contact we will leave the balloon bouquet bagged and tied to a structure near the front door in a shady sheltered position. We will advise the recipient that there has been a delivery left at the address. However, we are not responsible for any loss or damage to the balloons left outside. Exposure to heat, sun or wind may cause damage to the balloons. If the delivery address is incorrect or it is unsafe to leave the balloons. they will be taken back to the studio for your collection or another delivery time arranged, note a delivery charge may be applied for a second trip.
Foil and latex balloons should be popped, strings removed and binned. If not damaged, foil shapes can even be saved, stored and re-filled at a later time. Just Google 'Deflating and inflating foil balloons with a straw' for a YouTube tutorial. Being made of natural rubber, latex balloons can be composted, just remember to remove the string first.
Helium is an inert gas that is non toxic and non-flammable. Warning: Never deliberately inhale or suck in helium from balloons, it replaces oxygen in the body and can lead to oxygen depletion, dizziness and even death.
No due to carrier restrictions we do not sell or supply helium gas cylinders.
Because of the big differences in quality of balloons for sale to the public, we do not fill or re-fill balloons that have been purchased elsewhere.
We also don't sell any un-inflated balloons or DIY balloon supplies.
We are currently experiencing stock shortages across the Australian Balloon Industry, we may occasionally have to substitute alternate colours and foil balloons of equivalent size and value. You will be contacted if we are unable to provide an alternate in the same theme or a very similar product.